Operations
Triage Dashboard
Live action items synthesised from client conversations.
Open and Received
30
Open and working on
5
Urgent (≥4) open
2
Resolved
402
| Client | From | Type | Urg | Summary | Status | Created | Due | Actions | |
|---|---|---|---|---|---|---|---|---|---|
Bancroft Antiques | other | 3 | Paul Mrkusic: Client replied: I like it - let’s proceed with that. | B | 07 Sept 2026, 17:13 SAST | ||||
iSurgeon | bug | 5 | ZOE PERREIRA: AI chatbot leads not delivering to zoe@isurgeon.co.za for 2 weeks; need urgent fix and leads spreadsheet in alternative format | KM | 07 Sept 2026, 17:04 SAST | ||||
Corpi Gifts | other | 3 | Deliana Hewstone: Client replied: Delivery times on orders are generally about 5 working days, they depend on the type of job and quantity required. If the product is custom-made or off the shel Reply · Deliana Hewstone07 Sept 2026, 09:46 SAST Delivery is free on all orders over R1200 ex VAT. This promise appears on the website. I'm not sure I understand your question | KM | 07 Sept 2026, 09:26 SAST | ||||
API and Office Place | ad_change | 3 | Carmen Meyer: Adjust Meta ad campaign duration to 7 days across three Office Place listings | AGB | 04 Sept 2026, 11:58 SAST | ||||
White River Health Group | ad_change | 3 | David Scourfield: Meta campaign brief: R15,000 budget (R5k/month × 3 venues), always-on duration tied to performance; Syte to align with team on simultaneous campaign coordination. | KM | 04 Sept 2026, 08:39 SAST | ||||
API and Office Place | bug | 3 | Kersh Moodley: AI bubble search not filtering to specific property size — returns full area page instead of matching 1,000m² listings in Glen Anil | AG | 03 Sept 2026, 15:33 SAST | ||||
API and Office Place | new_ad | 3 | Carmen Meyer: Meta/Facebook Paid ad campaign for 9 Monaco Square property listing (2026-09-07 to 2026-09-14, budget TBC, Syte to design). | AGB | 03 Sept 2026, 15:27 SAST | ||||
API and Office Place | new_ad | 3 | Carmen Meyer: Meta/Facebook Paid campaign for officeplace.co.za property listing — advertising, exposure, generate leads. 7-day duration starting 2026-09-07. Budget TBC with Zaskia. Syte to design creative. | AGB | 03 Sept 2026, 15:24 SAST | ||||
API and Office Place | ad_change | 2 | Carmen Meyer: Update Meta/Facebook ad campaign end date to 7-day duration from 2026-09-07 | AGB | 03 Sept 2026, 15:20 SAST | ||||
API and Office Place | new_ad | 3 | Carmen Meyer: Meta/Facebook paid ad for The Cliffs office listing — always on, budget TBC with Zaskia, Syte to design creative. | AGB | 03 Sept 2026, 15:16 SAST | ||||
API and Office Place | new_ad | 3 | Linda Arts: Paid Meta ad for API industrial warehouse listing (8 Java Park, Firgrove) — Sept 7, 1 week duration, budget TBD, Syte to design. | AGB | 03 Sept 2026, 14:43 SAST | ||||
iSurgeon | other | 3 | ZOE PERREIRA: Good day, please kindly share the details for the new instagram and Facebook page including the login details. Thank you. | KM | 02 Sept 2026, 14:31 SAST | ||||
iSurgeon | question | 3 | Sachin Bawa: Can patient testimonial digital assets be edited and used in Meta ads? | M | 02 Sept 2026, 08:45 SAST | ||||
iSurgeon | ad_change | 3 | Sachin Bawa: Review LivesySolar landing page audit and implement modifications | M | 01 Sept 2026, 16:19 SAST | ||||
iSurgeon | other | 3 | Sachin Bawa: Client shared Loom video for review | KM | 01 Sept 2026, 16:18 SAST | ||||
JD Sports | meeting_request | 3 | Jeanize Koen: gAds | KM | 01 Sept 2026, 15:51 SAST | ||||
Bancroft Antiques | design | 2 | BANCROFT ANTIQUES: Client feedback on marketing slides: focus targeting on female audience and replace sold items with available inventory in future variations. Reply · Syte staff02 Sept 2026, 10:38 SAST [Email reply] Hi Paul,
Thanks for the feedback — that makes perfect sense!
We’ll focus the campaign on a female audience and remove the male creative.
We’ll also put together a generic, non-product-specific campaign that focuses more on the brand, the vintage jewellery offering and what makes the business unique. This will give us some evergreen creative that isn’t dependent on specific pieces being available.
Thanks again! | B | 01 Sept 2026, 08:35 SAST | ||||
iSurgeon | question | 3 | ZOE PERREIRA: Route self-test leads to help@isurgeon.co.za; route AI chatbot leads to zoe@isurgeon.co.za | KM | 31 Aug 2026, 10:22 SAST | ||||
JD Sports | bug | 4 | Jeanize Koen: GA account review needed — conversions and events not tracking correctly; reference JD Global setup guide. | MH | 26 Aug 2026, 08:33 SAST | ||||
Genessi | other | 3 | Kristin: Client replied: Thanks so much Reply · Syte staff02 Sept 2026, 14:29 SAST [Email reply] Hi Kristin,
I trust you are well.
I am following up on approval for the Meta ads in our prior chat.
Kindly let me know if you are happy to go live with this campaign.
Thank you. | B | 25 Aug 2026, 11:55 SAST | ||||
API and Office Place | bug | 3 | Ben Hatchwell: Competitor (digitot) appearing erroneously in Meta/creative performance data | AGB | 25 Aug 2026, 08:36 SAST | ||||
iSurgeon | other | 3 | sb@isurgeon.co.za: New qualified lead from iSurgeon assessment quiz requiring sales/CRM follow-up. | A | 25 Aug 2026, 08:33 SAST | ||||
iSurgeon | other | 3 | Zoe Perreira: Chatbot training update: clarify that general eye check-ups for pathologies are offered; don't recommend external optometrist | M | 21 Aug 2026, 14:53 SAST | ||||
iSurgeon | other | 2 | alyssa@isurgeon.co.za: New lead qualification from iSurgeon Self Vision Test assessment quiz. | M | 21 Aug 2026, 14:47 SAST | ||||
API and Office Place | billing | 2 | Linda Arts: Budget quote request for Meta carousel ad campaign (6 properties, 1 month, Aug 26–Sep 26). | B | 21 Aug 2026, 13:37 SAST | ||||
iSurgeon | other | 3 | sb@isurgeon.co.za: New qualified lead (Sachin Bawa) from iSurgeon Self Vision Test assessment quiz. | KM | 20 Aug 2026, 09:28 SAST | ||||
iSurgeon | other | 3 | ZOE PERREIRA: Payflex merchant portal login details provided for website integration | LM | 20 Aug 2026, 09:16 SAST | ||||
iSurgeon | question | 3 | Sachin Bawa: Follow-up on Payflex website update + request for Meta login credentials | M | 14 Aug 2026, 08:04 SAST | ||||
API and Office Place | question | 3 | Kersh Moodley: SEO/GEO optimization for micro-location brokerage search results | CB | 07 Aug 2026, 10:42 SAST | ||||
Hunt Africa Outfitters | billing | 3 | Joey Steyl: Client requesting retainer invoice for payment | C | 05 Aug 2026, 08:43 SAST | ||||
API and Office Place | feature | 3 | Kersh Moodley: Feature request: Dynamic listing matching (±300m²) for Pull Forward broker alerts via API | C | 04 Aug 2026, 09:53 SAST | ||||
API and Office Place | question | 3 | Kersh Moodley: Question about video background impact on API website page loading speed and user experience | M | 29 Jul 2026, 14:24 SAST | ||||
API and Office Place | new_campaign | 3 | Linda Arts: Set up recurring monthly Race Day reminder posts on Facebook & Instagram (Thursdays before races on 22 Aug, 5 Sept, 17 Oct, 14 Nov 2026) Reply · Linda Arts17 Aug 2026, 09:50 SAST Hi there, the next Race Day is coming up on the 22 of August - will forward an email to Domanique, Blaise and Rain with an updated pic to use. | DV | 24 Jul 2026, 14:16 SAST |